Who We Are... Who We Serve...  
Homepage
Improving Profits with Performance Coaching
Sales Training
Management
Sales
Financial Services
Dealership Operations
         
 

Financial Services PERFORMANCE IMPROVEMENT

Performance Development Group (PDG) offers effective Financial Services training and coaching designed specifically for automotive retail Sales Consultants, Financial Services and Sales Managers.

It’s customized to your specific needs rather than being pre-packaged, off-the-shelf. There is no additional charge for this.

 

    
 

The distinguishing characteristics of PDG Financial Services Performance Improvement: simplified models, actionable skills with lots of practice, job aids, experiential learning and coaching after training (email, telephone or in-person). It’s not what people know but what they can do that counts – we make sure they can do it!

Length: Each unit below is 3 hours. Two can be combined to create full training days. Or they can be run two times in one day to accommodate your work situation. “*” indicates session may take longer with newer or less skilled Sales Consultants/Managers.

NOTE: F100 workshops are added as needed to meet current business challenges:

  
     
 
FEATURED
 
         
 
F100a Financial Services in a Tough Market
• Working with the sales team to manage customer expectations in Finance
  – Tips, “best practices” and innovative solutions
• Improving vendor relationships
• Taking effective action to implement needed changes
  – “To Do” list from the workshop (w/ optional follow-up phone coaching)
   

 
     
         
 
FINANCIAL SERVICEs PERFORMANCE IMPROVEMENT
 
         
 
F101 Effective Leasing*
• Terminology
• Benefits
• How the numbers work
• Presenting the Lease, with skills practice
   

 
F102 Leasing II*
• Leasing as a payment alternative
• Leasing programs and how they work
• Handling concerns and objections, with skills  practice
   

 



 
F103 Effective Financial Services Meetings for the Sales Department
How to create and deliver effective meetings for
• Role of the Finance Services Department
• Value of the products
• Value to dealer assisted Financing and Leasing
• Managing customer wait time
   

 
F104 Finance Manager Introductory Course
This is a three-day course designed for new Financial Services Managers
• Role of the Financial Services Manager
• Defining a Finance process
• Understanding and presenting the products
• Handling concerns/objections
   

 

 

 

 

  
©2009 Performance Development Group. All Rights Reserved.