IMPROVING PROFITS THROUGH PERFORMANCE COACHING

Today’s market is tougher than ever. We have to take advantage of every opportunity to improve profitability. Performance Coaching achieves this.

What is Performance Coaching?

Performance coaching blends the best of business consulting, training and managing change to put you in the driver’s seat for improving your business.

• We look at Four Focus Areas in each department of the dealership:
  – Marketing
  – Inventories
  – Operations
  – People


• We work with you to improve Four Key Business Outcomes:
  – Productivity
  – Profitability
  – Customer Engagement
  – Employee Engagement


• Our Implementation Process produces practical, measurable solutions


• We help you sustain improvement through collaborative coaching and training to ensure long-term success.

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Performance Coaching Partnership (PCP)

The key to success is the Performance Coaching “Partnership” between you and the coaching team. Nobody knows your dealership better than you. The answers to profitability are found within your team. Your organization has its own unique culture. What motivates your people? What makes your dealership unique in how it operates? How can you leverage your unique capabilities to achieve better results? We address these questions and more through a collaborative performance coaching partnership.

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Expect Performance Results!

Engaging in a PCP will guide you through practical strategies that produce measurable enhancements in your operation.

You can expect to:

• Increase operating profit
• Reduce fixed and variable expenses
• Increase both new and pre-owned vehicle sales
• Increase parts and service business
• Build customer engagement to significantly increase repeat and referral sales
• Recruit, develop and retain the best people.

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The Focus of a Performance Coaching Partnership

PCP Sales focuses on your variable operations:

• New and Pre-Owned Vehicle Sales
• Financial Services
• Business Development Center
• Internet Sales
• Target Market Sales – Fleet, Ethnic-Focused Departments, etc.
• New Vehicle Prep, Pre-Owned Reconditioning, Delivery Prep

PCP Service focuses on your fixed operations:

• Service – Warranty and Customer Pay
• Parts – Wholesale and Retail
• Body Shop – Insurance and Customer Pay